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This Privacy Notice (“Notice”) describes how we handle your personal information, the reasons we do so, the choices you may have regarding our use of the information, and the measures we take to protect the security of the information. This Notice covers Kars 4 Kids websites, tower portal and mobile services where this Privacy Notice is posted.
We require our customer service managers, operations team members, and business partners to manage your personal information properly.
We have designated a team that are responsible for helping to ensure compliance with this Notice. We require all those who manage personal information to do so properly and in accordance with our policies.
We collect information to help improve your experience and to support our business functions. We collect information from you in a variety of ways when you interact with our representatives, websites, and mobile services.
We may collect or receive the following categories of personal information. Not all categories may be collected or received for every individual:
We collect information from you in a variety of ways. It may be:
You actively share information with us in various ways. For example, you share information when you:
When you engage in these activities, you may share different types of personal information with us, such as your name, email address, physical or postal address, phone number, and date of birth.
You also passively provide us information in other ways through technology. This information helps our website and mobile service work correctly and supports customer marketing and analytics efforts – our work to understand our customers’ needs and provide information about our products and services that may be of interest to you. Here are some examples:
We use your personal information to provide you services, such as assisting in executing a donation of a vehicle or to help us personalize our services and marketing to you. We also use your personal information to support our business functions, such as fraud prevention, marketing, and legal functions.
Some examples include:
To do the above, we combine information, collected online and offline, including information from third party sources.
We are careful to share your personal information in ways that respect your privacy and only as described in this Notice. We do not sell or rent your personal information to others for money. All of the categories of personal information that we collect have been shared with other companies for a business purpose. We may share your personal information in the following circumstances:
We share personal information about you with service providers that help with our business activities, including towers, billing and refund vendors, payment card processors, marketing and advertising vendors, and companies that help us improve our services. We require our service providers to keep your personal information secure. We do not allow our service providers to use or share your personal information for any purpose other than providing services on our behalf. Your personal information may be stored and processed by our service providers in the United States or other locations where the service providers maintain facilities.
We may share your personal information in other special circumstances, which include situations when sharing is required by law, or we believe sharing will help to protect the safety, property, or rights of Kars4Kids, our donors, our partners, our employees, or other persons. Examples include:
In the event that all or a part of our business is merged, sold or reorganized (including transfers made as a part of insolvency or bankruptcy proceedings), personal information about you could be shared with the successor business. We will use reasonable measures to help ensure that any successor treats your information in accordance with this Notice.
You have choices about the various ways we collect, use, and share your personal information.
Our mobile services use your device’s location information. You can adjust the settings of your mobile device at any time to control whether your device communicates this location information. We may also offer additional controls on our use of your mobile location information.
We want to offer you choices about the different ways we collect, use, or share your personal information. These choices are described below.
When we are sending marketing communications to you, we use the following standards:
If you contact us by email or mail, please be sure to include your full name, the types of communications you would like to receive or not receive, and your related contact information. For instance, if you would like to opt-out of mail, include your mailing address. Please allow sufficient time for your marketing preferences to be processed. It may take up to ten days to process your requests related to email and up to thirty days to process your requests related to telephone calls, text messages, app notification and sharing information with your consent. Please note that postal mailings are often prepared many weeks in advance, and you may continue to receive mail for six to ten weeks.
Since we do not accept opt-out requests from third, such as catalog opt-out services, please communicate your request directly to us through one of the mechanisms mentioned above.
Please know that, even if you opted out of receiving marketing communications from us, we may still contact you for transactional or informational purposes. Some examples are contacts for customer service, product information, or reminder notices. We may also need to contact you with questions or information regarding your transaction.
Some of our mobile services use your device’s location information. You can adjust the location settings of your mobile device at any time to control whether your device communicates this information. You will also need to adjust your device’s Bluetooth settings to completely disable the collection of Bluetooth location-related data. See your device instructions to learn more about these settings. In addition, we may offer you controls on our use of your mobile location information. See “What Types of Information Do We Collect?” above for more information on the types of location information we collect.
Some of the features on our website and mobile services may require access to the camera or microphone of your computer or mobile device. You must give your permission before we access your device’s camera or microphone, and you can adjust the settings of your device at any time to control access to your camera or microphone. See “What Types of Information Do We Collect?” above for more information.
We provide you with various ways to access or update your personal information, including contact and account information. We also take reasonable steps to keep your personal information accurate and complete.
You can access or update your personal information, including contact or account information, in the following ways:
Whether you are using our website or mobile services, we use reasonable information security measures, including physical, administrative, and technical safeguards. Learn more about measures you can take to help to protect the security of your personal information.
We will keep the personal information we collect about you for as long as necessary to carry out the purposes set forth in this Privacy Notice or any other notice provided at the time of data collection, but no longer than as required or permitted under applicable law or internal policy. We dispose of the information we collect in accordance with our retention policies and procedures.
As a general rule, our website and mobile services are not directed to children under the age of 13. We do not knowingly collect personal information from children under the age of 13. Any website or mobile service directed to children under the age of 13 will explicitly state that it collects information from children. In those instances, a separate privacy notice will be posted detailing the practices specific to that website or mobile service.
To contact the Customer Service Team about this Privacy Notice or about how we handle your personal information, email firstname.lastname@example.org; or write
Kars 4 Kids Privacy
1805 Swarthmore Ave.
Lakewood, NJ 08904
You can exercise the following rights by emailing us at email@example.com with the subject line: Request My Personal Information.
If we decline to take action on one of your rights you can submit an appeal.
Please check our Privacy Notice periodically for changes. We will provide additional notice of significant updates. We will post the date our Notice was last updated at the top of the Privacy Notice.