FREQUENTLY ASKED QUESTIONS
Q: The voucher tells me to call first, what do I do?
A: You have to send in the activation with a $50 refundable deposit. Then you will receive a letter back with your activation date and phone number to call and book. You must call us a minimum of 30 days before you want to travel. You will receive a return call within 1 or 2 business days.
Q: Is this a timeshare?
A: We have availability with and without a timeshare presentation.
Q: Can I bring kids?
A: Yes, but the room will accommodate 2 adults and 2 children only.
Q: What do I have to pay?
A: You have to pay the taxes on the hotel room and the refundable deposit.
Q: How much are the taxes?
A: The minimum is 10% of the hotel rate.
Q: What hotels are available for stay?
A: It will be a similar hotel to the Holiday Inn or within that price range.
Q: Is airfare included?
A: No, you have to provide your own transportation to the chosen destination.
Q: Can I stay extra nights?
A: Yes, at an additional fee.
Q: What is the $50 for?
A: It is a deposit for the hotel.
Q: When will I get the deposit back?
A: You will get the deposit back after you check out or if you do not use it within the year. The only time that you do not get your deposit back is if you book and do not check into the hotel, or if the certificate has expired. Refunds need to be requested in writing after the hotel stay or at any time during the 1 year period.
Q: Will I know what hotel I am going to when I book it?
A: When you book the hotel you will be sent a package with the information on the hotel and where to check in.
Q: How long do I have to use it?
A: You have a year to use it from the date on the enclosed voucher.
Q: How long do I have to send in the deposit?
A: 30 days from the issue date.
Q: What do I do if I don’t know my dates or destination?
A: Just send in your form with your deposit. When you are ready to reserve your hotel stay, just give us a minimum of 30 days before you want to travel.
Q: Where are the hotels located in relation to the destinations offered?
A: The hotels are in the city you choose or in the surrounding area. We cannot guarantee that the hotels are in city centers.
Please be aware that the terms and conditions listed on the voucher we provided, and at the Kars4kids website may vary from the ones listed at Getaway to Paradise’s website. The terms we list are modified specifically for Kars4kids donors. These conditions are the conditions of our third party (Sunrise Premium) provider. They are not the conditions of Kars4kids.